Reflective Dawn Counselling

ONLINE COUNSELLING IN COLLIERS WOOD & SOUTH WEST LONDON

Children & Young People

How I work

I am a counsellor who uses therapeutic play to work with children. Play is the language of children. They use creative materials and toys to express themselves and tell their story. My approach is a child-centred approach - that is I let the child lead the session and take the process at their pace. I support your child to work through their worries and talk through their emotions and experiences. I can help children and adolescents to view situations differently, build resilience, find ways of coping, gain self-acceptance and be better able to solve problems.

My experience

I have experience working with children and adolescents both online and in person on the following issues: Anxiety, self-harm, depression, separation, loss, illness, bereavement, bullying, stress and domestic violence, parental substance misuse, family issues, the transition from primary to secondary school, self-esteem and anger.

I work with children and teenagers online from my therapy room in Colliers Wood or in schools. I am a school counsellor and I have experience managing my own School Counselling project in a primary school in the Royal Borough of Greenwich and in Barking and Dagenham as well as a secondary school in Sutton.

I have experience of working for a charity, in Merton schools peripatetically, specialising in preventative self-harm, abuse and exploitation. I worked as a School Counsellor and Assessor for the ETHOS Research Study working alongside Roehampton University, BACP, LSE and other organisations researching the "Effectiveness and Cost Effectiveness of Humanistic Counselling in Schools".

I also have experience working in primary and secondary schools in Wandsworth (Tooting Broadway, Tooting Bec and Balham) and Westminster, Central London with a leading children's charity.

I am happy to see your child at their school if the school permits me to do so and there is an adequate room available.

“Pupil’s emotional wellbeing at a young age can predict later academic progression and engagement in school”

Department for Education

Are you concerned about the emotional and psychological wellbeing of the children at your school? Do you think there are children who may benefit from therapy but you don‘t have qualified staff to support them?

School Counsellor for South London

I am a school counsellor using therapeutic play and talking therapy in a child-centred approach. A school-based provision brings counselling to children in a place that is familiar, safe and secure. Receiving emotional support from a qualified professional will allow a greater opportunity for children to fulfil their potential academically, behaviourally and socially.

I am a Registered Member of the British Association of Counselling and Psychotherapy (BACP) and abide by their ethical framework. I have an enhanced DBS check and am happy to be checked according to your policy.

As a qualified school counsellor, my work is professionally and regularly supervised by an experienced supervisor and is covered by professional indemnity insurance.

I can offer an affordable tailored service to meet your needs. My fees are set as day rates.

If your requirements are minimal and/or funding is limited half day options are available.

If you are interested and would like to discuss your needs or arrange a meeting, please contact me.

“It’s good to have Beatrice there for my daughter to open up to when she’s worried about upsetting people around her. Beatrice has helped her open up. Support from Beatrice has helped me see things from my daughter’s perspective.”

Parent

“I used to get angry about a lot of things. You have helped me lighten the load of worries I carry around. I would often feel annoyed about a lot of people I come across. I used to feel aggravated x1000. Now there are still bothers but it’s not a big, enormous struggle any more. You’ve got a positive, calming aura.” 

Student, aged 11

"Amazing! Both my children have opened up in a way that I wouldn't have been able to achieve on my own. It's amazing the support I've had too. Beatrice has helped me cope a lot more.“

Parent

“You are very kind and generous. You’ve helped me a lot at school. People used to call me names. I used to feel sad. I was bullied a lot and now I have a better life. Now I like this school. You helped me feel school is like home. I appreciated how you helped me get my fears and worries out.”

Student, aged 9

“The sessions with Beatrice have made a great impact on my son, not only have I seen an improvement but so have the professionals involved.”

Parent

“I do the butterfly method if I’m angry or annoyed. I think about my arguments the next day. You’ve helped me control my anger. When things stack up in my brain, I can talk to you about them. That helps me not have so many things to think about. It is easier to tell someone than to store it in my head.”

Student, aged 8

“You’ve helped me share how I’m feeling, so I’m no longer keeping it in.”

Student, aged 7

“I don’t know how you did it, but you’ve really helped me. I’ve noticed so many changes. I don’t feel as worried and scared anymore.”

Student, aged 8

©2022 Beatrice Norville

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Reflective Dawn Counselling

What informaton is stored

During the enquiry process, your name and email address is captured on the contact form. Your phone number is captured on my mobile phone. This information is solely used to return contact as requested.


During the referral process, the following information is collected about you:

  • Full names of enquirer, child, parents or carers and other significant family members
  • Date of birth
  • Address, telephone numbers and email addresses
  • GP and school contact details
  • Reasons for seeking counselling or therapy
  • Family history
  • Experiences of school, work, family and social interactions and relevant medical information
  • Support networks, strengths and interests


Records of initial meetings, therapy sessions and review meetings including dates, times and a brief overview of content are also stored.

Why this information is stored

The General Data Protection Regulations (GDPR) define specific legal bases for storing information. Several of these apply to the information which we store about our clients and their families:

  • I ask clients and/or parents to consent to us storing and using this information
  • I only store information which I need to provide the therapy which you have asked me for
  • In some cases, I need to use the information I have collected in order to protect vulnerable children and young people (Safeguarding)

How information is stored and used

Beatrice Norville keeps electronic records which is stored on passcode, pattern or fingerprint protected smartphone. Electronic records are stored on the password protected tablet and is then accessed via password protected software.

Records are kept to help Beatrice Norville in her work with you. They also help to check that I am offering a good quality service and that my work is effective. I keep a brief written record of each session with you and keep any correspondence (for example emails and text messages) sent or received in relation to our work.

Any written records (for example, signed agreements) are stored securely in a locked cabinet.

I will securely dispose of all records 3 years after your therapy ends in line with my Professional Indemnity insurance policy.

  • Your address, phone number, or email address may be used to contact you in relation to your therapy. During the referral process, you will be asked to confirm the best ways to contact you, including whether to contact young people directly, parents or carers.

Confidentiality

I will not usually tell anyone anything that happens in therapy unless you/parents and carers explicitly asks for information to be shared. As required by my professional membership and ethical practice, I receive supervision which is also kept confidential.

Clients have the right to share whatever they like from their experience of therapy with anyone they choose. I encourage parents/carers not to ask children what they have done or talked about in therapy.

I offer regular review meeting to parents/carers, and we will discuss these in advance with the child or young person and agree what information I will share.

There are some situations where I may pass on information without a client's agreement. These are:

When I am concerned that a client, child, young person or someone else is at serious risk of harm if I do not pass on information.

When I have information relating to acts or potential acts of terrorism or money laundering - I am legally obliged to report this.

If at all possible, I will discuss my concerns with the client first and come to an agreement about what is best to do. I will tell the client what information I am going to share and who I am going to share it with. If the client is under 18, I will also discuss the situation with parents/careers before sharing information, as long as it is safe to do so.

If I am working with a child or young person in a school setting, I will share this information in accordance with that school's safeguarding policy.

  • If I need to share information without the client's or family's consent, I will consult my supervisor before taking action, unless waiting to do this would increase the risk. I will write down what information has been shared and why I breached confidentiality.

Access to records

You have the right to see records that are kept about you.

If you would like to do this, please ask. I will explain anything in a record that is unclear. You have the right to correct any part of a record that you believe is wrong.

Information stored about children belongs to the child, and young people have the right to ask to see their own records. If younger children want to see their records, their parents can request this on their behalf. I then have a legal obligation to consider whether it is in the child's interest to release this information to their parent.

  • Parents have the right to ask to see information which is stored about them, for example records of meetings where they were present.

Monitoring and evaluation

Some work may be evaluated to ensure that services delivered are effective, to enable professional growth and improve my practice and to help me plan and develop my service.

  • I don't want to ask clients to fill in lots of forms or take time out of your therapy sessions, so sometimes I use a holistic approach to monitoring and evaluation. This means I may record your comments in relation to your experience of therapy and its effects. If using end of therapy comments for marketing purposes, I request your explicit written consent and it is published anonymously to ensure individual clients cannot be identified.

Clients' written and creative art work

In private practice, I provide storage for art and craft work clients create during therapy sessions. At the end of therapy, you can decide whether to take your creation(s) home or whether you would prefer me to destroy it for you.

If I lose contact with a client before the planned end of their therapy, I store the art work for up to 3 months, during which time you can arrange to come and collect it. After 3 months any work which has not been collected will be disposed of.

  • Provision of storage of art work in schools is dependent on the available facilities and will be discussed with individual children and young people.